Frequently Asked Questions:

Do guests know they are calling a company when you answer the phone?

When guests call, we tell them our name and say we are helping you, the host, with urgent requests. We don’t specifically say we are a management company, but we also won’t pretend to be you.

All messages to guests are signed off with ‘Support Team’ so guests know they are speaking with a management service from the time of requesting a booking.

Houst FAQs

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Our Guide to Short-Let Management