Frequently Asked Questions:

How do you screen potential guests?

There are three key steps to our guest vetting process. Firstly, we always use official ID verification software to check that your guests are genuine. If the booking is taken through Airbnb, this is done through Airbnb’s own verification process. If the booking is through another platform, we use a third-party verification platform - giving you peace of mind (and more bookings!) when listing on multiple platforms. 

Secondly, we use an application programming interface when taking payments from guests, allowing us to automatically identify any fraudulent activity. 

And lastly, our expert team is trained in identifying potential red flags. Our pros manually cross-reference guest details to triple-check a potential guest is genuine before accepting a booking. 

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Our Guide to Short-Let Management