Frequently Asked Questions:

How does Airbnb calculate response rates?

Airbnb gives hosts both a response rate and a response time. Your response rate reflects the percentage of booking requests and enquiries you’ve responded to within 24 hours over the past 30 days. Your response rate is most important, as it affects where your property ranks in search results and also impacts your superhost status. 

Your response time is the average time it took you to respond to any messages over the last 30 days. If you respond to a message after 24 hours, your response time will increase. This doesn’t affect your search results as such, but may discourage potential guests from booking your stay. However, it’s handy to know that the time you take to respond to any follow-up messages from guests doesn’t impact your host response time.

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