If a guest refuses to pay for damage through the Resolution Centre, the host can escalate the case to Airbnb for a final decision. Airbnb will review the evidence submitted by both parties and determine whether a payment is warranted. Hosts covered by Airbnb's AirCover for Hosts may be able to claim compensation for eligible damage through that programme even if the guest does not pay directly. Keeping thorough records of the property's condition before and after each stay significantly strengthens any claim.