Give your guests a smooth check-in experience with our free lockbox installation and 24/7 guest support.
Nearly 40% of guests prioritise the option to self check-in when booking their stay.
That’s why we’ll install a lockbox at your property for free, and provide each guest with a mobile-friendly check-in guide.
Day or night, our guest support team is available to guide your guests when checking in or out.
With a dedicated 24/7 helpline number for each city - we’re just a phone call away.
We understand that every home is different, so we have self check-in options to suit all property types.
Opt for a wall-mounted lockbox, railing lockbox, or free use of our smart key exchange service.
Giving guests the ability to check themselves in and out of your property has a range of benefits:
Your guests can access your property any time - no matter how late or early. This means your guest can catch that late flight, and still choose your stay.
If your property meets certain criteria, you’ll qualify for Airbnb’s ‘Business Travel Ready’ category. By adding a lockbox, your property will be added to this category - increasing the likelihood that business travellers will book to stay!
Having to let cleaners and maintenance workers into your property is a hassle. With a lockbox, third parties can simply be given the access code. Not only will we take care of lockbox installation at no extra cost, but our local house-keeping team and maintenance partners will keep your property in shape.
Likewise, adding a lockbox to your property means friends and family can visit your property without needing to be let in. Out of the country? No problem, just send them the access code.
My property can’t accommodate a wall-mounted or railing lockbox - what do I do?
If your property isn’t suited to a wall-mounted or railing lockbox, we offer a smart key exchange service. This service would usually cost just over £20 per month, but it’s covered by our pricing plan!
We use a secure, third-party, key exchange service, with over 4,000 key collection points open 24/7. We’ll send the key collection code and location to your guest in advance, so they can simply walk around the corner and collect their key.
We also track your key’s journey - so we’ll know whose hands it’s in at all times.
Are my keys safe in the lockbox?
We use two different kinds of lockboxes, depending on whether we’re installing a wall-mounted or railing lockbox. The security of your home is our top priority, so we’ve made sure our lockboxes are secure.
To be completely safe, your keys are only tagged with a unique home code and we keep spares locked away in our office too. It’s also good to note that the lockboxes are almost always empty. Either your guests or our cleaners will have the keys - the lockbox is used only on changeover day.
How easy is it for guests to use the lockbox?
Our self check-in process is easy. We provide guests with a mobile-friendly lockbox guide including: a map of the area, a step-by-step picture guide, written instructions, a diagram of how to open the lockbox, and a telephone number for our support team.
We’ll send the lockbox code via an online portal, which expires at the end of their reservation.
Get a quick and free estimate for what your property could be earning you with Houst managing it. Then, book a call with our team to discuss it further.
Get A Quick Estimate (FREE)To maximise your bookings and revenue potential, we'll list your property on multiple platforms. Our platform means your calendar is synched across them all, while you enjoy great returns. We also use a strategy of short, medium and longer term lettings to help ensure occupancy all year round.
Learn more: Multi-Platform ListingsWe'll increase your occupancy and the price you can charge with professional photography.
Learn more: Professional PhotographyTo help attract the right guests for your property and increase the number of bookings, we'll setup and write your listings on multiple platforms. We've got data from thousands of properties so we know what works best.
Learn more: Listing CreationA core part of the Houst difference is being able to increase how much you earn from your property. Behind every great pricing strategy is a lot of data and great human minds - we have both.
Learn more: Price OptimisationYour safety and the security of your property are our top priority. We screen all guests and, after hundreds of thousands of bookings, have also built up our own database of good and bad guests.
Learn more: Guest VettingEasy self check-in is a top priority for guests and the Airbnb algorithm loves it too! So we provide a free lock box to all new hosts who join us.
Learn more: Guest Check-inGuests always remember how good the sheets are! We provide hotel quality linen and a high-quality laundry service. Our housekeepers know all the perfect touches for an enjoyable guest stay.
Learn more: Linen & ToiletriesResponding to guests as quickly as possible is the key to getting more bookings and maintaining a good reputation. Our teams respond 24/7/365 and trained to deal with all questions and issues both before and during stays.
Learn more: Guest CommunicationWe've built our own Airbnb cleaning service to ensure every clean is done thoroughly with guests in mind and are never missed! Our cleaners even report back to HQ with photos.
Our housekeeping team take photographs between each guest stay and report on any maintenance items. If it's a small item, we'll fix it quickly. If it's something that needs repairing or replacing, such as washing machine, we can arrange this for you.
Learn more: Property MaintenanceBookings through Airbnb are covered by AirCover, while other bookings are covered by our partners, GuardDog, and other local insurances.
Learn more: Property InsuranceOur Host Dashboard syncs your calendar between multiple booking websites to give you more control and see who is staying. You can also track your performance and income.