Keeping your home maintained is important to us, and we’ve got years of experience in maintaining over 6,000 properties so that they’re always in top-shape.
Letting guests stay in your property can be nerve-wracking - it’s natural to worry about what might go wrong.
We thoroughly vet guests to make sure they’ll take care of your home just as you would, but general wear and tear is inevitable over time.
Resolving issues quickly is key for a positive guest experience. So, we have a local maintenance partner in each area we operate in. If anything does go wrong, help is always on standby.
As our customer service team is working around the clock, we’ll be in the know if anything goes wrong.
Our customer support team can assist your guests through any issues no matter what time of day, and quickly alert our maintenance team to get it sorted.
Our house-keeping team alerts us of any issues with photos, so that we can upload maintenance reports to your digital dashboard.
You can update your maintenance preferences online, view damages, and let us know what you’d like us to do.
We believe it’s better to take preventative action. That’s why we offer a Winter check-up service.
We’ll help you prepare your property for the colder months with boiler and radiator servicing.
From broken boilers to leaky taps - we handle it all. We’ll upload a digital report to your host dashboard and categorise the issue as non-urgent, urgent, or an emergency - giving you a quick update at a glance.
You can let us know how you’d like us to resolve issues depending on the severity level - at the click of a button! Perhaps you’d rather we didn’t get in touch over a broken toilet seat, but would prefer an immediate call if your boiler is faulty. We’ll maintain your property however you choose.
And if you’d like us to resolve issues immediately, simply allocate a maximum spending limit via your dashboard - so you remain in control of your finances.
We’ll categorise an issue as non-urgent if it results in the property not being as advertised. This could include broken light bulbs or minor appliances not working like a TV or hairdryer.
We’ll categorise an issue as urgent if it causes significant discomfort to your guest, but isn’t an emergency. This could include guests not having hot water, a broken shower, or a power outage in one room.
Emergencies occur very rarely (or never!) - but we like to be prepared. We’ll categorise an issue as an emergency if it could cause serious property damage, or lead to a guest needing to check out. This could include a gas leak, burst water pipes, serious roof leak, or complete power outage.
To maximise your bookings and revenue potential, we'll list your property on multiple platforms. Our platform means your calendar is synched across them all, while you enjoy great returns. We also use a strategy of short, medium and longer term lettings to help ensure occupancy all year round.
Learn more: Multi-Platform ListingsWe'll increase your occupancy and the price you can charge with professional photography.
Learn more: Professional PhotographyTo help attract the right guests for your property and increase the number of bookings, we'll setup and write your listings on multiple platforms. We've got data from thousands of properties so we know what works best.
Learn more: Listing CreationA core part of the Houst difference is being able to increase how much you earn from your property. Behind every great pricing strategy is a lot of data and great human minds - we have both.
Learn more: Price OptimisationYour safety and the security of your property are our top priority. We screen all guests and, after hundreds of thousands of bookings, have also built up our own database of good and bad guests.
Learn more: Guest VettingEasy self check-in is a top priority for guests and the Airbnb algorithm loves it too! So we provide a free lock box to all new hosts who join us.
Learn more: Guest Check-inGuests always remember how good the sheets are! We provide hotel quality linen and a high-quality laundry service. Our housekeepers know all the perfect touches for an enjoyable guest stay.
Learn more: Linen & ToiletriesResponding to guests as quickly as possible is the key to getting more bookings and maintaining a good reputation. Our teams respond 24/7/365 and trained to deal with all questions and issues both before and during stays.
Learn more: Guest CommunicationWe've built our own Airbnb cleaning service to ensure every clean is done thoroughly with guests in mind and are never missed! Our cleaners even report back to HQ with photos.
Our housekeeping team take photographs between each guest stay and report on any maintenance items. If it's a small item, we'll fix it quickly. If it's something that needs repairing or replacing, such as washing machine, we can arrange this for you.
Learn more: Property MaintenanceBookings through Airbnb are covered by AirCover, while other bookings are covered by our partners, GuardDog, and other local insurances.
Learn more: Property InsuranceOur Host Dashboard syncs your calendar between multiple booking websites to give you more control and see who is staying. You can also track your performance and income.
Will you consult me before carrying out maintenance?
When you join us, we’ll ask you whether you’d like us to resolve maintenance issues immediately for you, or if you’d like to be contacted first. You can update this preference at any time via your digital dashboard, and you can also allocate a budget for various types of repairs.
If anything in your property needs repairing, our house-keeping team will alert us as soon as they notice the problem and provide photos. We’ll upload a report to your digital dashboard to keep you updated. Depending on your preference, we’ll either resolve the issue immediately for you or your support team will get in touch. If you’ve asked us to resolve any issues immediately but we can’t repair the problem within your allocated budget, we’ll get in touch to discuss your options.
What happens if a guest damages my property?
If a guest damages your property, our house-keeping team will alert us as soon as they notice the problem and provide photos. We’ll contact the guest via the platform they booked through, and request they pay for the damages. If a guest declines to do so, we’ll raise the case with either AirCover or GuardHog, depending on the booking site.
Get a quick and free estimate for what your property could be earning you with Houst managing it. Then, book a call with our team to discuss it further.
Get A Quick Estimate (FREE)