Opening your property up to the world of short-lets can be nerve-wracking, and screening guests takes an awful lot of time. Our guest-vetting experts and screening software gives you peace of mind.
Screening guests is vital to keep your property safe - we want your guests to treat your property just as you would.
We cross-reference each guest’s details to ensure we only approve legitimate bookings.
With experience in vetting over 300,000 guests, rest assured that your property is in safe hands.
Our team is trained in detecting suspicious booking activity - but we also use a range of official software to give our hosts peace of mind.
We use third-party verification platforms to check your guests are genuine, and an integrated payment interface to identify any fraud risks.
Our interactive calendar compiles all your past, current, and future bookings into one place - no matter which website your guests booked through.
So you can easily view who’s staying at any given time.
We won’t charge you an additional fee - it's all part of our service. If you join us as a full-time host, we’ll provide photography and lockbox installation free of charge. For our flexible hosts, there is an £150 onboarding fee for photography and lockbox installation.
Airbnb is on your side when it comes to protecting your property from disturbances, damages, and fraud. As of 2020, Airbnb has implemented a blanket ban on all parties and events - including a ban on gatherings of over 16 people. If a guest holds a disruptive event, they risk removal of their account.
The platform also carries out guest ID verification. To have their identification verified, guests must upload a picture of a governmental form of ID and take a picture of themselves on their phone. As a host, you can decide whether to require your guests to be verified or not.
P.s. At Houst, we require all guests to go through this process!
On top of using Airbnb’s ID verification, there are a few other easy ways to check your guests are genuine and trustworthy.
Check for past reviews - It’s worth checking out reviews and references left by other hosts on a potential guest’s profile. This can give you a good idea of what the guest is like, if they’re genuine, and if there have been any issues before!
Check their profile - You can also check out the rest of a potential guest’s profile. Have a look for verified contact information, and find out more about your guest in their ‘about me’ section. If they’re missing verified contact details, this might be a sign for concern.
Ask questions - This is particularly useful if your guest is using Airbnb for the first time, and hasn’t received any reviews yet. If you want to know a little bit more about your guest, feel free to ask why they’re visiting or who they’re visiting with.
To maximise your bookings and revenue potential, we'll list your property on multiple platforms. Our platform means your calendar is synched across them all, while you enjoy great returns. We also use a strategy of short, medium and longer term lettings to help ensure occupancy all year round.
Learn more: Multi-Platform ListingsWe'll increase your occupancy and the price you can charge with professional photography.
Learn more: Professional PhotographyTo help attract the right guests for your property and increase the number of bookings, we'll setup and write your listings on multiple platforms. We've got data from thousands of properties so we know what works best.
Learn more: Listing CreationA core part of the Houst difference is being able to increase how much you earn from your property. Behind every great pricing strategy is a lot of data and great human minds - we have both.
Learn more: Price OptimisationYour safety and the security of your property are our top priority. We screen all guests and, after hundreds of thousands of bookings, have also built up our own database of good and bad guests.
Learn more: Guest VettingEasy self check-in is a top priority for guests and the Airbnb algorithm loves it too! So we provide a free lock box to all new hosts who join us.
Learn more: Guest Check-inGuests always remember how good the sheets are! We provide hotel quality linen and a high-quality laundry service. Our housekeepers know all the perfect touches for an enjoyable guest stay.
Learn more: Linen & ToiletriesResponding to guests as quickly as possible is the key to getting more bookings and maintaining a good reputation. Our teams respond 24/7/365 and trained to deal with all questions and issues both before and during stays.
Learn more: Guest CommunicationWe've built our own Airbnb cleaning service to ensure every clean is done thoroughly with guests in mind and are never missed! Our cleaners even report back to HQ with photos.
Our housekeeping team take photographs between each guest stay and report on any maintenance items. If it's a small item, we'll fix it quickly. If it's something that needs repairing or replacing, such as washing machine, we can arrange this for you.
Learn more: Property MaintenanceBookings through Airbnb are covered by AirCover, while other bookings are covered by our partners, GuardDog, and other local insurances.
Learn more: Property InsuranceOur Host Dashboard syncs your calendar between multiple booking websites to give you more control and see who is staying. You can also track your performance and income.
How do you screen potential guests?
There are three key steps to our guest vetting process. Firstly, we always use official ID verification software to check that your guests are genuine. If the booking is taken through Airbnb, this is done through Airbnb’s own verification process. If the booking is through another platform, we use a third-party verification platform - giving you peace of mind (and more bookings!) when listing on multiple platforms.
Secondly, we use an application programming interface when taking payments from guests, allowing us to automatically identify any fraudulent activity.
And lastly, our expert team is trained in identifying potential red flags. Our pros manually cross-reference guest details to triple-check a potential guest is genuine before accepting a booking.
Get a quick and free estimate for what your property could be earning you with Houst managing it. Then, book a call with our team to discuss it further.
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