Any request to pay or communicate outside the Airbnb platform is a scam. Legitimate Airbnb bookings and payments happen entirely within the app or website. If a guest or someone claiming to be from Airbnb contacts you directly via email, WhatsApp, or another channel and asks you to process payment externally, decline and report it. For suspicious emails, check that they come from an @airbnb.com address and go directly to airbnb.com rather than clicking any links.
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