The Airbnb Resolution Centre is a tool within the Airbnb platform that allows hosts and guests to resolve financial disputes related to a booking. It can be used to request or send money for issues such as property damage, extra charges, or refunds. Both parties must attempt to reach an agreement directly before Airbnb will step in to make a final decision. The Resolution Centre is accessed via the Airbnb website or app, and claims must be submitted within 60 days of checkout.
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