Keeping your home maintained is important to us, and we’ve got years of experience in maintaining over 6,000 properties so that they’re always in top-shape.
Letting guests stay in your property can be nerve-wracking - it’s natural to worry about what might go wrong.
We thoroughly vet guests to make sure they’ll take care of your home just as you would, but general wear and tear is inevitable over time.
Resolving issues quickly is key for a positive guest experience. So, we have a local maintenance partner in each area we operate in. If anything does go wrong, help is always on standby.
As our customer service team is working around the clock, we’ll be in the know if anything goes wrong.
Our customer support team can assist your guests through any issues no matter what time of day, and quickly alert our maintenance team to get it sorted.
Our house-keeping team alerts us of any issues with photos, so that we can upload maintenance reports to your digital dashboard.
You can update your maintenance preferences online, view damages, and let us know what you’d like us to do.
We believe it’s better to take preventative action. That’s why we offer a Winter check-up service.
We’ll help you prepare your property for the colder months with boiler and radiator servicing.
From broken boilers to leaky taps - we handle it all. We’ll upload a digital report to your host dashboard and categorise the issue as non-urgent, urgent, or an emergency - giving you a quick update at a glance.
You can let us know how you’d like us to resolve issues depending on the severity level - at the click of a button! Perhaps you’d rather we didn’t get in touch over a broken toilet seat, but would prefer an immediate call if your boiler is faulty. We’ll maintain your property however you choose.
And if you’d like us to resolve issues immediately, simply allocate a maximum spending limit via your dashboard - so you remain in control of your finances.
Will you consult me before carrying out maintenance?
What happens if a guest damages my property?
Get a quick and free estimate for what your property could be earning you with Houst managing it. Then, book a call with our team to discuss it further.Get A Quick Estimate (FREE)