Houst will open your calendar on a monthly basis for future bookings. If your property is sold earlier than expected, we can either cancel the future bookings or the property continues as a short-term let property until the end of the month. You will not be charged and exit fee.

You can easily block the dates within your calendar. This means if you want to host property viewings on a particular date you can. As a result, our short-term rental strategy does not impact the selling process  at all.

Our team takes care of every step of the process. We’ll arrange a professional photoshoot for your property, so that we can create a listing to showcase your property. From the moment you receive your first booking, we’ll take care of guest vetting, 24/7 guest communication, house-keeping, and maintenance. We’ll update everything to your digital dashboard, so you can stay in the loop and be as involved as you like.

Since Airbnb introduced a worldwide ban on parties in 2020, there’s been a 63% drop in party reports in the UK (and a 44% drop in the rate of party reports globally). Aligned with Airbnb, we also have an anti-party policy in place. Our team of experts have used tried and tested methods to reduce the chance of parties taking place in our host properties. We use multiple reservation parameters, such as ID and facial verification of guests and cross-reference data-points to flag any risky behaviour. If a party does occur on your property, our 24/7 support team is on hand to take the right measures to close this down as quickly as possible. Speak to our advisors who can tell you more about how we do this.

We automatically schedule a clean following each guest’s stay, so your property will always be spotless on your return. If you, friends, or family come to stay, simply book a clean via your digital dashboard for when you leave (or you can choose to clean the property yourself).

The websites we list your property on will vary, depending on the length of let you’d like to advertise your property for. As we are uncertain how long it may take for your property to be sold we rent on short-term platforms. You’ll be able to discuss with your account manager which durations you’d like to let your property for, and you’ll also be able to update your preferences via our digital host dashboard. If you’d rather keep your property off a certain platform, just let us know. We use the following booking websites for our short-term listings: Airbnb, Booking.com, Vrbo, and Expedia.

We use two different kinds of lockboxes, depending on whether we’re installing a wall-mounted or railing lockbox. The security of your home is our top priority, so we’ve made sure our lockboxes are secure.

1. For wall-mounted lockboxes, we use the Supra C500 Police Accredited KeySafe. Put through a series of demanding tests devised by security experts, this lockbox is as attack resistant as a domestic front door. As the name suggests, it's been officially police approved too!

2. For railings, we use the MasterLock 5414. Made by one of the most trusted security brands, this lockbox has a solid zinc body and a dual-locking system for additional security. These lockboxes are widely used by Britain’s NHS to access homes requiring social care.

To be completely safe, your keys are only tagged with a unique homecode and we keep spares locked away in our office too. It’s also good to note that the lockboxes are almost always empty. Either your guests or our cleaners will have the keys - the lockbox is used only on changeover day.