Communicating with guests takes up time, evenings, and weekends. Our guest communication experts are here to help around the clock.
The slower you respond to guests, the lower your property appears in Airbnb searches. And with only 24 hours before your response rate depletes, slow messages cost you revenue.
That’s why our team is available 24/7 to answer guest queries and offer support. We answer 90% of messages within 1 hour, so your guests won’t be waiting around.
We know bots can be frustrating, so we put your guests straight through to an online member of our team.
We have a dedicated phone number for each area we operate in, so guests can call us directly.
Our guest communication experts are trained to support your guests quickly, but also to a high standard.
With an average communication rating of 4.6 on Airbnb, we keep guests happy.
We speak to guests all over the world from a range of countries. That’s why our multilingual team speaks four key languages, to ensure we offer seamless support.
Messaging back and forth with guests is a key part of hosting a short-let rental - and it can take up a lot of time. So here’s a few ways to make communicating with guests a little easier.
What is Airbnb’s policy for communicating with guests?
How does Airbnb calculate response rates?
Get a quick and free estimate for what your property could be earning you with Houst managing it. Then, book a call with our team to discuss it further.Get A Quick Estimate (FREE)
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