A Guide to Successful Airbnb Property Management 2023



The Insider @ Houst
Last updated on
December 27, 2022

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A Guide to Successful Airbnb Property Management 2023

Airbnb Management Services by Houst | Short-Term Rental Experts

About Houst

Houst is a leading property management company specialising in short-term and medium-term bookings in eight countries. With over 7 years of experience and managing over 300,000 bookings, we help homeowners make the most of their properties.

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Airbnb property management is a great way to make money from your home. It's also a lot of work, but it can be rewarding if you do it well. You'll have to find ways to attract guests, deal with their needs as well as yours and keep everything running smoothly. Follow this guide for tips on handling each aspect of Airbnb hosting!

Table of Contents

How to price your property?

If you want to get the most out of your Airbnb property management business, price it based on local market rates. Include cleaning fees and other fees in the cost of your rental unit.

You can use a pricing calculator to help you figure out what your daily rate should be. You don't have to worry about getting it wrong because Airbnb has already done most of the work for you!

The first step before pricing any room is asking for reviews from previous guests, so they know what kind of experience they're going into when staying at this particular place (or letting someone else). Ask them if anything was lacking or if their stay was pleasant overall--and take note of their response so that when someone else asks about staying here next time around, there'll be an answer ready for them!

Set rules and boundaries

Set rules and boundaries for your guests.

  • Put a limit on the number of guests allowed to stay in your home at any time. This can be a hard limit, or it can be based on availability (for example, if you're only interested in booking one place during May). If you have a rule that says "no more than two guests at once," then make sure that everyone understands this before agreeing to book with you as an Airbnb property manager.
  • Have clear expectations about what each guest expects: Do they need clean sheets? Do they need to leave behind their trash? Will there be extra charges if someone does not follow these guidelines?

Prepare a welcome kit

You should make sure that a welcome kit is essential to show your guests that you care. It should include the following:

  • A list of nearby attractions
  • A list of nearby restaurants and shops
  • Maps to help them find their way around town, with an emphasis on public transportation options if they're coming from far away or have luggage to carry around

Pick a style

When it comes to Airbnb property management, there are many options. You can choose a style that matches your property and target market, or you can choose a style that matches your personality.

There's no right or wrong way to choose an Airbnb property manager—it depends on what works best for you and the most popular properties in your area. But some things should be considered when making this decision:

  • What does my target market want? Suppose you're trying to attract families with children or couples looking for vacation homes near beaches (or both). In that case, those properties may not need as much attention compared with others who have specific needs like medical care during their stay-at-home away from home."

Finding the right guests

  • Check their profile.
  • Check their reviews.
  • Ask for references from previous guests, or ask them directly if they have any recommendations for hosts who they would recommend. You want to be sure that you're getting someone who will treat your property with respect and care.
  • Ask for a deposit when making arrangements with them (Airbnb does not require this).

How to keep your guests happy?

  • Be friendly, welcoming, and accommodating.
  • Make your guests feel at home by providing them with a list of local attractions they can visit in town.
  • Be flexible with check-in and check-out times so that you can accommodate last-minute changes without having to rush around the clock trying to find an extra room for a friend or relative who suddenly needs more space than usual because his parents are visiting soon (and he doesn't want them staying at his place).

Like Airbnb says, "The best way to keep your guests happy is by making sure they feel like they're living in their own home away from home."

A good communication system with guests

  • Even if you have a great property, there's little point in having one if your guests are unhappy. If they can't get hold of you when they need to, they may decide that staying at your place isn't worth it.
  • A sound system for communicating with guests should be easy to use and reliable. You don't want them hanging around all day waiting for an answer—they'll probably go somewhere else!
  • You need a way for them to contact you 24/7: either through an email address or phone number (or both). This way, even when there's no internet connection or power supply in the house (or both), someone from Airbnb will still be able to talk directly with whoever needs help with something important related to their stay at this location.

Maintenance and cleaning tips

  • Keep up with maintenance.

It's essential to keep your house in good shape, so you'll want to ensure that the plumbing and electrical systems are working correctly. If you're not keeping up with these things, then guests may have a problem when they arrive at your Airbnb property. Fortunately, there are plenty of ways for you to do this yourself:

  • Check whether any repairs need to be done on the appliances or heating/cooling unit (if applicable).
  • Clean regularly (at least once per month). You can use 409 spray cleaners if needed; otherwise, wipe down surfaces with warm water, and soap suds will work fine too!

Keep an eye on the competition

  • Compare your property to others in the area. Look at other properties on Airbnb and see what they are doing differently or how they differ from you. Are they offering more amenities like bikes, kayaks, or grills? If so, consider how these features could make your property stand out.
  • Check out reviews of other properties on Airbnb before booking yours for guests to see if there are any negative comments about how well-managed those properties were (or aren't). You can also ask guests to leave feedback after their stay with you so that you can keep track of what works best with your guests' needs and preferences before making changes yourself later down the road!

Consistent cleaning services

When managing an Airbnb property, it's essential to ensure consistent cleaning services. This way, guests know what to expect when they book your space and can plan accordingly.

To find a cleaning service that provides consistent quality of work and satisfaction levels among their customers, look for reviews on sites like Yelp and Google My Business (GMB). Try contacting past clients directly via email or phone before booking with them so you can get an idea of their performance level regarding cleaning services at other properties owned by the same company.

Being ready to deal with "incidents"

Being prepared for the unexpected is essential. It's always good to know what to do when a guest has an issue, so you can be ready and respond quickly.

  • When guests arrive, they should be given instructions on reaching you if there are any issues (such as needing assistance). This could include the phone number of your property manager or a contact person within Airbnb who can help them out if necessary. We recommend having more than one contact person listed because sometimes we get busy and need to remember things like that!
  • If there are emergencies during their stay in your home (for example, fire), ensure that everyone involved knows where each other is located so no one gets lost or confused about where exactly things went wrong! Don't forget about pets either — ensure all pets have identification tags, so emergency services know which ones belong with whom (or at least which ones aren't!).

Taking advantage of reviews and ratings

Reviews and ratings are an essential part of Airbnb property management. If you want to get the most out of your Airbnb investment, you should always pay attention to them. You can use reviews and ratings in a couple of different ways:

  • Respond to negative feedback from guests who weren't happy with their stay on your property (and hopefully resolve any issues).
  • Respond positively if someone leaves a positive review after staying at one of your listings.
  • To respond neutrally if there is no apparent reason why someone left a review for or against your listing—for example, if they didn't like where they were staying but don't have much exposure online anyway, so it may not matter much once all those other people read their review!

Airbnb hosts should focus on several areas to maximize their guests' experiences.

  • Be clear about what you offer.
  • Be clear about your rules and boundaries.
  • Provide a welcome kit to make guests feel at home, such as toiletries, towels, and other basic amenities like coffee or tea in the kitchenette area of your home.
  • Find the right guests for your property—they should be respectful, considerate, and non-disruptive when they're there (which means no parties). 
  • They also need to understand if you have pets (and whether or not they are allowed), as well as if any other children live at this address with their parents/siblings or friends visiting from out of town on weekends; these people might stay in another room while others stay elsewhere in order not to disturb them.
  • Keep yourself updated with events around town, so you know which restaurants are opening soon enough!


These tips will help you get started with Airbnb property management. We've seen many hosts take a lot of time to prepare for their first guests, and we want to help you avoid some ofhe pitfalls that can make it challenging to manage your property. If you follow these steps and use this checklist as your guide, you'll be well on your way toward success!

The Insider @ Houst

The Insider @ Houst

The Insider team at Houst is dedicated to providing up-to-date and relevant information on short-term rentals. If you have hosting inquiries, please write to us at expert@houst.com. For guest inquiries, reach out at guest@houst.com. We are here to help you navigate the world of short lets and look forward to assisting you with your needs.

The Insider @ Houst

The Insider @ Houst

The Insider team at Houst is dedicated to providing up-to-date and relevant information on short-term rentals. If you have hosting inquiries, please write to us at expert@houst.com. For guest inquiries, reach out at guest@houst.com. We are here to help you navigate the world of short lets and look forward to assisting you with your needs.

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Guest Management

  • Guest vetting
  • Guest check-ins
  • Linen and toiletries
  • Guest communications

Property Management

  • Cleaning and housekeeping
  • Property maintenance
  • Property insurance
  • Property management software
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