How To Write The Perfect Airbnb Welcome Letter? A Guide



The Insider @ Houst
Last updated on
March 24, 2023

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How To Write The Perfect Airbnb Welcome Letter? A Guide

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As an Airbnb host, one of the most important aspects of your guest's experience is the welcome letter. This letter sets the tone for the entire stay and can make all the difference in how your guest perceives their time in your space. A well-crafted welcome letter can help your guests feel comfortable, welcomed, and informed about what to expect during their stay. 

In this blog post, we will explore the key elements of an effective Airbnb welcome letter and provide tips on how to make your letter stand out. Whether you're a new host or a seasoned pro, read on to discover how to make your guests feel right at home from the moment they arrive.

Table of Contents

What is an Airbnb welcome letter?

An Airbnb welcome letter is a personalized message that hosts can provide to their guests upon arrival at their property. The letter serves as a warm greeting and provides guests with important information about the property, local area, and any other relevant details that will help them enjoy their stay.

Why should you write an Airbnb welcome letter?

Writing an Airbnb welcome letter is an important step that hosts can take to enhance their guests' experience and set the tone for a successful stay. Here are a few reasons why you should consider writing a welcome letter:

Personalization: By crafting a personalized welcome letter, you can show your guests that you care about their experience and are committed to providing a high level of hospitality.

Communication: A welcome letter provides an opportunity to communicate important information about your property, local area, and other relevant details that will help guests navigate their stay.

Expectations: A welcome letter can help set expectations for guests, including details about check-in and check-out procedures, house rules, and other relevant policies.

First Impressions: A well-crafted welcome letter can set the tone for a positive guest experience and create a warm, inviting atmosphere that will help guests feel more comfortable during their stay.

Reviews: By providing guests with a great experience, you can earn positive reviews, which can in turn help you generate more bookings and revenue on the Airbnb platform.

What should you include in your welcome letter?

Besides welcoming the guest, Airbnb welcome letters can be used to provide information necessary to make the guest’s stay comfortable. Here are some items you may want to consider including in your Airbnb welcome letter:

1. Contact information

Provide your guests with your phone number and email address so they can reach you if they have any questions or concerns during their stay.

2. Emergency procedures

Outline emergency procedures in case of fire, flood, or other emergency situations. Provide the location of the first aid kit, fire extinguisher, and emergency exits.

3. Local recommendations

Provide a list of local restaurants, bars, and attractions that you recommend, along with any tips or insider information about the area.

4. Personal touches

Consider adding some personal touches to your welcome letter, such as a handwritten note, fresh flowers, or a small gift.

5. Additional services 

If you offer additional services, such as airport pickup or laundry service, include information about these services in your welcome letter.

Tips on making your Airbnb welcome letter stand out

As an Airbnb host, you want to create a welcoming atmosphere for your guests from the moment they arrive. One way to do this is by crafting a thoughtful and informative welcome letter. Here are some tips on making your Airbnb welcome letter stand out:

  1. Address the guest by name: Personalization is key when it comes to making your guests feel welcome. Address your guests by name in the welcome letter to create a more personalized touch.
  1. Share information about yourself: Providing a brief introduction about yourself and your background can help guests feel more connected to you as a host. Share a little bit about your interests and hobbies, or mention any unique features of the property that you are particularly proud of.
  1. Highlight the main features of the property: Make sure to highlight the main features of your property in your welcome letter. This could include details about the amenities, such as a pool or a hot tub, or any unique design elements that make the space special.
  1. Talk about activities the guest can do: Provide recommendations for activities and attractions in the area. This can help guests make the most of their stay and create a more immersive experience.

When should you send the Airbnb welcome letter to your guest?

As an Airbnb host, it's a good practice to send your welcome letter to your guests a few days before their arrival. This will give them enough time to review the information and ask any questions they may have prior to their arrival.

You can send the welcome letter through the Airbnb messaging system, which ensures that all communication is tracked and documented for safety and security purposes. You can also consider sending a follow-up email a day or two before the check-in date to confirm any last-minute details and to remind guests of the check-in time and location.

Sending the welcome letter in advance helps to create a positive first impression and sets the tone for a comfortable and enjoyable stay. It also demonstrates that you are an attentive and responsive host who is committed to ensuring a great guest experience.


In conclusion, the Airbnb welcome letter is an essential tool for any host who wants to provide an outstanding guest experience. By taking the time to craft a personalized and informative letter, you can create a warm and inviting atmosphere for your guests and set the stage for a memorable stay. 

Remember to address your guest by name, share information about yourself and the property, highlight key features and amenities, and offer recommendations for local activities and attractions. With these tips, you can create a welcome letter that stands out and helps your guests feel right at home. So, go ahead and put your own unique spin on your welcome letter, and watch as your guests rave about their experience in your space!

The Insider @ Houst

The Insider @ Houst

The Insider team at Houst is dedicated to providing up-to-date and relevant information on short-term rentals. If you have hosting inquiries, please write to us at For guest inquiries, reach out at We are here to help you navigate the world of short lets and look forward to assisting you with your needs.

The Insider @ Houst

The Insider @ Houst

The Insider team at Houst is dedicated to providing up-to-date and relevant information on short-term rentals. If you have hosting inquiries, please write to us at For guest inquiries, reach out at We are here to help you navigate the world of short lets and look forward to assisting you with your needs.

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