How do I speak to someone at booking.com?

The quickest way to reach a human is from your reservation. Sign in, open Manage booking, choose the trip, then select Contact us.

1. Pick Call to see your local phone line based on your country and language, then follow the prompts.
2. If you prefer not to call, choose Chat (best in the app) or send a message via Messages so everything is on record with attachments.
3. If you don’t have a booking yet, go to the Booking.com Help Center and use the contact form for users without a reservation.

Tip: Keep all comms in Messages first. If the issue isn’t resolved, you can escalate later with the Customer Service escalation form (we cover this below).

What can Booking.com customer service help with?

Support can usually help fastest when you contact them from inside your reservation (Manage booking → Contact us). Typical issues they can handle:

• Changes to a booking – date, guest count, room type, or special requests, subject to the property’s policy.
• Cancellations and refunds – they can check the policy, contact the property, and process eligible refunds or credits.
• Overbooked or no-accommodation on arrival – relocation assistance and reimbursement guidance. Keep receipts.
• Payment problems – duplicate charges, pending holds, card declines, security deposits not released.
• Incorrect listing info or property non-response – they will chase the host and document the case.
• Accessibility or safety concerns – escalate and log evidence via Messages.

For check-in instructions, parking, pet rules, or anything specific to the stay, message the property first in your account. If they do not respond or refuse a reasonable solution, escalate through Booking.com support.

Is Booking.com customer service 24/7?

Yes. Booking.com operates 24/7 phone support in multiple languages. The local phone line for your country appears when you open Manage booking → Contact us → Call. Messaging is available at any time, and agents reply during extended hours. Response times are fastest when you contact them from the booking that needs help.

Tip: If you booked through a third party (for example a package tour), reach out to that company first. Booking.com may be limited in what they can change.

Does booking have live chat?

Live chat is available inside the app or your account. Open Manage booking → Contact us and start with the Virtual Assistant; for many issues it will transfer you to a human agent. Chat availability can vary by country and by the type of problem.If chat is not offered for your case, use Messages to keep everything on record, or choose Call to speak to an agent immediately.

The following contact information is available on their website:

Phone number: +1 (470) 363 2501, +1 857-702-4004 ()

Fax: +1 857-702-4009

Email address: customerservice@booking.com

Why do people contact Booking.com customer support?

Typical reasons include:

• Managing a reservation: date or guest changes, room type, late check-in, special requests.
• Cancellations and refunds: non-refundable mistakes, property-initiated cancellations, or travel disruption.
• Overbooked or no check-in: relocation help and reimbursement guidance.
• Payment issues: duplicate charges, pending holds, deposit not released, card declines.
• Property unresponsive or incorrect listing: missing check-in info, facilities not as described.
• Receipts and VAT: invoices for business travel.
• Accessibility or safety concerns: logging and escalating incidents.
• Account or security: suspicious activity or login problems.

Start by messaging the property in your booking. If it is urgent, or the property is not responding, escalate through Booking.com support from Manage booking → Contact us.

Best practices for contacting Booking.com customer service

How do people feel about their calls to Booking.com customer support?

Experiences vary by issue type. Simple requests, like password resets, invoice copies, or cancellations within policy, are usually resolved quickly. For reservation-specific questions, you will often get the fastest response through Booking.com Help Centre and the in-app Messages thread for your booking, because the agent can see context and contact the property.

Common pain points are long waits at peak times, security checks before agents can discuss a booking, and the fact that many decisions, like refunds or changes, are controlled by the property. Agents can mediate and nudge the host to respond, but they cannot override a property’s rules.

Quick prep before you call

• Have your booking number, PIN, the email on the reservation, and a brief summary of the issue.
• Try the in-app Messages first, then call if you do not get a timely reply.
• Ask the agent for a case reference number and a short email summary after the call.

Curious how professional hosts avoid guest support headaches?

What kind of issues can Booking.com customer support resolve?

Typically covered

• Account access problems, two-factor or email changes, and Genius programme questions.
• Website or app bugs, duplicate accounts, or incorrect personal details.
• Payment questions when the reservation used Payments by Booking.com or a virtual card.
• Invoices, receipts, taxes and fee calculation for your Booking.com reservation.
• Mediation if a property does not respond, overbooking support, and safety or misconduct reports.

Usually not covered directly

• Property-managed payments, security deposits, and on-site issues like amenities or cleaning. Contact the property first through Messages; support can follow up if needed.
• Airlines, trains, or other travel booked outside Booking.com.
• Travel insurance claims, visa letters, or changes outside the property’s policy.

Tip: Keep photos, receipts, chat transcripts, and timelines. This helps agents act faster and escalate if needed.

If you own a place, guest issues can eat your time.

What can I do if I am unhappy with my call to Booking.com?

1. Reopen the case in the reservation’s Messages thread or via the Contact us page, and quote your case reference number.
2. Ask the agent to escalate to a supervisor if the outcome conflicts with written policy or your booking terms.
3. Submit a formal complaint through the Booking.com complaint form and attach your evidence (emails, screenshots, receipts, timelines).
4. For data-privacy issues only, write to privacy@booking.com with your request and booking details.
5. For unauthorised card charges, contact your bank about a chargeback with your card issuer. Keep this as a last resort after you have tried Booking.com channels.

Keep a simple log of dates, who you spoke to, and what was agreed. It makes escalations faster and clearer.

Hosts who outsource guest support rarely need to chase platforms.

FAQ

1) Is there a Booking.com customer service number?
Yes. The fastest way to get the current number for your country is via the Help Centre inside your account or the Messages thread for your booking. Numbers can differ by region and language, so check the contact page shown for your account.

2) Does Booking.com have live chat?
Live chat is not available for all regions. For most users, the in-app Messages thread linked to your reservation is the quickest way to reach the property or an agent who can see booking details.

3) How do I contact Booking.com about a non-refundable booking?
Message the property first through the Messages thread and explain your situation. If you don’t get a response in a reasonable time, contact Booking.com support with your booking number and PIN; they can follow up with the property but cannot override its policy.

4) How do I request a refund or compensation?
Keep evidence (photos, receipts, chat transcripts, timelines) and raise the issue in Messages. If that fails, call support and ask for a case reference. Refunds usually depend on property policy unless the payment was processed by Payments by Booking.com.

5) Where can I find my invoices or receipts?
Go to Bookings → View booking → Documents/Invoice in your account. If you paid the property directly, ask the property for a receipt. If you used Payments by Booking.com, you can usually download an invoice from the reservation page.

6) How do I escalate a complaint?
Reply in the case thread with your case reference and ask for a supervisor review. You can also submit the formal complaint form on the Help Centre and attach your evidence. For card fraud, contact your bank to discuss a chargeback after using Booking.com channels.