How to Handle Bad Airbnb Experiences: Tips for Effective Resolution



The Insider @ Houst
Last updated on
December 27, 2022

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How to Handle Bad Airbnb Experiences: Tips for Effective Resolution

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Airbnb is the finest ways to make money, but it can be a nightmare if you don't know what you're doing. The Airbnb resolution centre is a tool host and guests can use to resolve any issues that may arise during a booking. Whether you are a host or a guest, the resolution centre can be a powerful tool for resolving disputes and ensuring everyone has a positive experience on Airbnb.

However, it can also be a source of frustration if you don't know how to use it effectively. In this blog post, we'll look at some tips for being a winner or loser with the Airbnb resolution centre, depending on your perspective as a host or a guest.

As a host, the Airbnb resolution centre is a great way to resolve any issues that may come up during a booking. Whether it's a problem with the property, a disagreement about the booking terms, or any other issue, the resolution centre can help you, and your guest reaches an agreement and move forward.

Table of Contents

We've all heard stories about bad Airbnb experiences.

We've all heard stories about bad Airbnb experiences. Reviews are important, but they can also be dangerous if you don't handle them properly. If a customer has a bad experience, it's easy to get angry and blame or get defensive when they don't like something about your property or service. You should avoid responding too quickly because that will only make things worse and delay resolution. And finally, don't respond too late—you want to fix any issues immediately so that customers aren't turned off by waiting before getting their money back!

What if you have a negative experience?

So, here's some general advice about how to keep a bad situation from worsening if you have a negative experience using Airbnb.

You might be tempted to ignore the problem, but that's never a good idea. The more you know about your Airbnb experience, the better it will be for both parties.

Suppose there's something that needs addressing or has come up during your stay with them (for example, an extra fee charged). In that case, it's worth mentioning this so they can rectify whatever was wrong to prevent similar problems from happening again!

1. Be honest and respectful when writing your review

When you write a review, you're not just providing feedback for Airbnb. You're also helping other guests make decisions about where to stay. Airbnb users should always treat hosts with honesty and respect—it's not only good manners but also important for maintaining good relations with other community members (and potentially avoiding getting blacklisted). 

Reviews are a way for Airbnb to improve their service and property by learning what works well and what doesn't—so they can improve the experience of all their hosts and the properties themselves.

2. Consider the circumstance when you write your review

When you write your review, consider the circumstances and people involved. Reviews are a form of communication, so they should be written in a way that is helpful to others. If you're writing about a negative experience with someone else's property or service, try to think of what it would feel like if they were experiencing the same situation as you (and then don't post anything that could be construed as mean-spirited or judgmental).

Reviews can also be used to share information with other Airbnb users who might benefit from hearing about your experiences—especially if there's something new happening in town! For example: "The apartment was clean but lacked kitchen supplies like salt & pepper." Or: "Our host gave us some extra towels when we arrived at night." These comments may help other travellers decide where they'll stay next time on their travel!

3. Don't forget to write a thorough account of your problems and how Airbnb resolved them.

If there is anything that you did not like about your trip, or if there was something that went wrong, or if your host was not as advertised, then report it! This is what Airbnb's resolution centre is for. It allows you to report any problems and resolve them quickly and efficiently.

Airbnb does not mediate disputes between guests and hosts; however, we will work with the guest to help minimise any negative impact on the guest's experience so they can still enjoy their stay at our properties while avoiding any further issues with future guests coming through.

4. Don't forget to list specific things that caused trouble or weren't as described in the listing.

It's important to include dates and times when you encountered issues, as this will help Airbnb with its investigation process. If you have photos of damage or other issues, they may ask for them so they can see exactly what happened. This is especially important if something was broken during your stay—if it was not listed in your post, then Airbnb will most likely not know it unless someone else reported it (and perhaps even then).

Also, consider how the host or guest treated you: were there any complaints about rude behaviour? Was there ever a bad experience between two people? Was anything broken during your stay (like furniture)? Do these things affect how well-liked both parties are now?

5. In addition to listing what didn't work out, list what was good about the property and/or listing, too!

You should also keep the listing honest, accurate, and detailed. For example, if you found a great place to stay in your area that was better than what you had previously booked with Airbnb (or any other accommodation), it's important to mention this so others can benefit from it.

Remember, guests and hosts rely heavily on reviews to discern whether they want to stay at this particular Airbnb property.

While it's true that you can't control what other people say about your property, you can certainly control how they feel about staying there. You don't want to be known as someone who has terrible reviews and doesn't care about his or her guests' experiences.

Here are some tips for ensuring that your Airbnb experience is positive:

  • Clean up after yourself before leaving a property—clean sheets, towels, and toiletries will help guests feel comfortable staying at your home for longer (and keep things nice and fresh).
  • Make sure all lights are turned off when no one is around—this makes it easier for guests to sleep in their beds without worrying about straying eyes coming through the curtains while they're sleeping!

Be a winner: Escalation

If you're a victim of Airbnb's Resolution Center, it's important to know that you can always escalate the situation. This means that if your host isn't willing or able to solve their problem amicably, they may have some bad apples in their ranks.

For example:

  • You booked a room through Airbnb and were told by the host that they would check in at 3 pm on Friday after work. They never showed up, and when you contacted them via email (or whatever messaging system works best for them), they responded with, "oh yes, I forgot about this thing, but we'll try again tomorrow... blah blah blah." This is not acceptable behaviour from any reputable business owner, nor should anyone accept such excuses when making reservations through Airbnb!

Respond with reasons your guests are wrong

When writing a review, it's important to be honest and respectful. If you have a bad experience with your Airbnb host, don't forget to write a thorough account of the problems you faced and how Airbnb resolved them.

Don't let them waste your time

Don't let them waste your time. If a customer complains, don't respond if they're not serious or have no evidence to back up their claim.

If it's an issue with a guest and you don't feel comfortable dealing with them directly (e.g., you've had bad experiences with this person in the past), try to find out what happened through other means before reaching out on behalf of Airbnb and try not to take things personally yourself.

Be a loser: Apologise profusely

  • Don't apologise.
  • Don't take the blame.
  • Have the evidence, or at least a good reason to think you did something wrong, but don't make it an excuse for being late or breaking your promise in any way (i.e., "I was running late due to traffic.").

Take the blame and don't have evidence

When you're in a situation where you have to apologise, don't just say, "I'm sorry." Instead, take the blame and don't have evidence. If there's a reason for your mistake, offer those reasons as well.

Don't be late to respond: If someone sends an email or message saying they need their money back because of something that happened on Airbnb (or anywhere else), reply immediately! You can say, "I'll look into this right away." This shows them that they are important enough to ensure everything goes smoothly here at Airbnb HQ: because we're always looking out for each other!

Respond late

Responding too late is a big problem. It can indicate that you don't care about the host, or it can make them feel like they're not important to you.

If you respond too late, it will likely make them feel unimportant and that they aren't even worth responding to in time. This could make them think, "I'm not important enough for this person."

You can be a winner or a loser

A good guest or host is a winner. A bad one is a loser.

Being honest about what you're doing and saying in your reviews will help other guests make better decisions about booking with Airbnb, too. That's because people who read reviews are more likely to trust them than those who don't—and if someone's reading your review, they'll probably be more likely to do business with you!

A great way of saying "we won" is by giving an accurate description of how well our stay went (e.g., "We enjoyed our stay at this beautiful apartment!"). In addition, respecting other folks' time while still keeping them informed about what's happening around them can go a long way toward making sure everyone involved feels valued as customers or hosts alike."


So, there you have it: some tips on how to be a winner or loser when dealing with a bad experience at an Airbnb property. As I mentioned, it's always best to be as honest and respectful as possible. But remember that Airbnb is a business operating under certain rules and regulations. If your guest has broken one or more of those rules, their claims against Airbnb could be denied based on this evidence (and if they try). Not only will this make them look bad in the eyes of other potential guests, but it will also make it difficult for future hosts who might want to trust them again (and perhaps stay longer)!

The Insider @ Houst

The Insider @ Houst

The Insider team provides up-to-date and relevant information on short-term rentals to help navigate the world of short lets. If you're interested in publishing your content, please get in touch with us at

The Insider @ Houst

The Insider @ Houst

The Insider team provides up-to-date and relevant information on short-term rentals to help navigate the world of short lets. If you're interested in publishing your content, please get in touch with us at

I hope you enjoy reading this blog post!
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