How Airbnb Reviews Work: The Do's and Don'ts [2023]

/

Blog

The Insider @ Houst
Last updated on
December 26, 2022

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How Airbnb Reviews Work: The Do's and Don'ts [2023]

I hope you enjoy reading this blog post.

If you want my team to just manage your Airbnb for you, click here.

Airbnb Management Services by Houst | Short-Term Rental Experts

About Houst

Houst is a leading property management company specialising in short-term and medium-term bookings in eight countries. With over 7 years of experience and managing over 300,000 bookings, we help homeowners make the most of their properties.

Learn More

Reviews are said to be a mirror of truth. They reflect back on quality and all the USPs that it markets on. Now, these reviews could either be good or bad. For real estate, the nicer the reviews, the better and easier it is for property owners to trust you. If you want to invest in a property, whether it be short or long-term, you would like to know the perks, the downsides, and whether it lives up to its hype. The same is the case with Airbnb reviews!

Airbnb reviews are an essential part of the Airbnb experience. They let hosts and guests know who they can trust and responding to reviews can also help improve your reputation on the site by showing others how responsive you are as a host or to stay on short- or long-term; yo would like to know the perks, and their property and ensure they're comfortable. Reviews can also play a role in helping hosts get more bookings via word-of-mouth, which drives up revenue for both parties involved. So, it is a must for you to know all the Airbnb Hacks before you start your Airbnb.

Table of Contents

Importance of Airbnb Reviews for guests and hosts!

Reviews help you build trust with your guests, making them more likely to book with you again in the future. They also give potential new hosts an idea of what it's like as a guest on Airbnb, so they can make informed decisions about whether or not to host themselves. In turn, these reviews help existing hosts improve their experience with other customers by providing insights into how others felt about their accommodations or service during their stay (for example: "The house was clean" vs. "The neighbourhood was quiet").

Where are Airbnb reviews located?

Airbnb reviews are found in the following places:

  • The Airbnb Host Review section

This is where you can leave feedback on your host and see other hosts’ reviews of that particular property or experience.

  • The Airbnb Guest Review section

This is where guests can leave feedback on their stay at an apartment or house, including their overall experience and any problems they encountered during their stay (if applicable).

How Airbnb reviews work?

You need to see an Airbnb review to get the full Airbnb experience. They’re a tool for hosts and guests to give feedback on each other, which may or may not be helpful. Reviews are located on the Airbnb website and app—you can even write your own!

The general consensus is that they're anonymous, but there's no official policy on whether they need to be reviewed as part of booking or canceling a reservation. 

How to leave an Airbnb review?

You can leave a review on your own account or in the name of someone else. If you choose to do so, it's important to note that Airbnb reserves the right to remove reviews that they consider inappropriate or defamatory and keep those reviews up if they feel they are relevant.

If you're leaving a review for someone else's listing—a friend who booked their vacation through Airbnb and has already left one—you'll be asked to include some basic information about them and their trip (e.g., name, where they went). This is particularly useful when dealing with hosts who haven't taken many reservations yet; by including this information in your review, they'll have more information on whom they should contact if there should ever be an issue later down the road!

What is a verified Airbnb review?

Verified reviews are the most trusted and popular type of Airbnb review. They've been verified by Airbnb, which means that you can be sure that the person who left the review has actually stayed at your property and reviewed it honestly. 

The process of verification involves submitting an application to verify your listing on behalf of either yourself or an authorised person (such as an employee). Once approved, a member of staff will contact you with instructions on how to proceed with posting their feedback directly into their profile page or app.

Who can leave a review on Airbnb?

You can leave a review for an Airbnb listing if you have stayed at the property, or booked it through their platform. To be able to do this, you must have spent money (or booked more than one night) in the last 12 months and be a verified guest. If someone is staying at your house, they'll also need to be your friend on Facebook before leaving their review—so make sure that happens!

If everything checks out and you think someone deserves a nice little tip from you because of how much time they spent helping clean up after us during our stay then go ahead and do so!

How to leave or respond to a review on Airbnb?

You can respond to a review by leaving one of your own, or by updating an old one. You can also delete old reviews, which will be gone forever if other users don't save them.

If you leave a new review, it will appear on the user's profile page and in search results—but not on their account page (the page they made when they signed up). If they've already left negative feedback about you in the past and this is their first positive review since then, then your new one won't show up until the old ones expire after 30 days (or sooner if someone else has written something similar).

How Guests can leave reviews on Airbnb?

Guests can leave reviews on the Airbnb app or website. Airbnb guests can leave reviews on their mobile or desktop devices, after they’ve checked out of their stay.

In order to submit a review, you need to be logged into your account when you check in and after checking out (if applicable). You will also need access to wifi or internet so that it can send the message through email if needed!

How can hosts leave reviews on Airbnb?

As a host, you can leave a review for your guests and other hosts. You can also leave reviews for the Airbnb platform itself, as well as community-specific groups like Superhosts or Rental Managers. Finally, if you have an Airbnb listing that's been verified by the company (meaning it's been reviewed by at least three parties), then there's no reason not to write one yourself!

Editing a review on Airbnb

You can edit your review at any time. If you decide that you want to change something in the middle of writing your review, all it takes is a simple click of a button and the ability to make updates. You can also add new content if there's something specific that was important but wasn't covered in your original draft.

Even though editing a review is easy, this will not affect other people's views on Airbnb—it doesn't affect their star ratings either! The only way for us to see what changes have been made is by looking at how long ago someone last edited their post (this can be found under "Your Profile" > "Edit This Profile").

Responding to a review on Airbnb

  • Responding to a review is a crucial part of the Airbnb experience. It shows that you care about your guests and want them to have a positive experience, but it also lets them know that they can reach out if they have any questions or concerns.
  • Don't respond if you think the reviewer won't be satisfied with your answer (or if you simply don't agree with their assessment). This can lead to bad feelings between guests and hosts, which is something we'd rather avoid at all costs!
  • If someone isn't comfortable with your response, try again later when things settle down. You'll probably find that this person will feel more comfortable talking about his/her experience once all of the drama has died down (and hopefully been forgotten).

How to remove a negative review on Airbnb?

Airbnb reviews are a great way to notice your listing and score more bookings! However, there are some Airbnb Host tips to make sure that the reviews on your Airbnb are as positive as possible to help you follow your north star, i.e., becoming an Airbnb Superhost. Here's what we recommend:

  • Make sure all guests leave feedback. When someone leaves feedback, they're telling other travellers what they liked or didn't like about their experience with you—and this is especially important if they weren't satisfied with something in particular (like poor service). 
  • If possible, ensure every guest leaves a review at least once before they leave town so that you have plenty of time to address any issues before potential guests see negative comments elsewhere online. 
  • Get rid of fake/fraudulent reviews quickly. If someone has written fake/fraudulent reviews about your property under an alias account like "Nathan" or "John Doe," then these accounts should be reported immediately by emailing help@airbnbreviews.com or checking with Airbnb resolution center.

Conclusion

So, what is the way from all of this? Airbnb reviews are a good thing for both guests and hosts. You must leave a review if you stay at an Airbnb property—it helps other travelers decide if they want to book with your host or not and also helps provide a more honest experience for everyone involved. Reviewing your own stay on Airbnb as well as responding to reviews, can also help improve your reputation on the site by showing others how responsive you are as a host or as a guest.

The Insider @ Houst

The Insider @ Houst

The Insider team at Houst is dedicated to providing up-to-date and relevant information on short-term rentals. If you have hosting inquiries, please write to us at expert@houst.com. For guest inquiries, reach out at guest@houst.com. We are here to help you navigate the world of short lets and look forward to assisting you with your needs.

The Insider @ Houst

The Insider @ Houst

The Insider team at Houst is dedicated to providing up-to-date and relevant information on short-term rentals. If you have hosting inquiries, please write to us at expert@houst.com. For guest inquiries, reach out at guest@houst.com. We are here to help you navigate the world of short lets and look forward to assisting you with your needs.

Commission-Based
Pricing From

12%
of your
rental revenue
The commission depends on
the property profile and location
free estimate

Complete property management services

We streamline the process of short-term lets and assist in maximising your rental revenue in London.

Listing Management

  • Multi-platform listings
  • Professional photography
  • Listing creation
  • Price optimisation

Guest Management

  • Guest vetting
  • Guest check-ins
  • Linen and toiletries
  • Guest communications

Property Management

  • Cleaning and housekeeping
  • Property maintenance
  • Property insurance
  • Property management software
David
Account Manager

"I have a philosophy in life called keep it simple. I don't live to work, I work to live. This is the first time I've leased this property on Airbnb. A house allows me to have vision of all the revenue and all the expenses associated with the apartment. They work as a well-oiled machine. They strive very hard to keep both myself and the tenants happy."

Jules
Sales Director

"Honestly, if I didn't have Houst, I don't think I'd have this house anymore. With Houst's help, I can focus on my busy life while they manage my Airbnb listing. Guests call this place the 'magic cottage', and Houst makes it possible to share its special charm without any stress."

Charlotte
Musician

"Houst has been a game-changer for us, enabling my husband and I to expand our property portfolio effortlessly. Their personalised service lets us be hands-off yet fully in control, making property management seamless while we pursue our careers as musicians."

Ahmed
Software Engineer

"Houst has been a game-changer for my Airbnb rentals, significantly boosting my income. Their user-friendly platform and comprehensive management services, covering everything from cleaning to guest interactions, make property management stress-free."

Jim
Construction

"Finding Houst has been like a godsend for my Airbnb venture. It's made the entire process really easy, from the onboarding to managing guests. Their seamless service has enabled me to host successfully without needing to invest my limited time. If it weren't for Houst, I wouldn't be hosting on Airbnb."

David
Account Manager

"I have a philosophy in life called keep it simple. I don't live to work, I work to live. This is the first time I've leased this property on Airbnb. A house allows me to have vision of all the revenue and all the expenses associated with the apartment. They work as a well-oiled machine. They strive very hard to keep both myself and the tenants happy."

Jules
Professional Landlord

"Honestly, if I didn't have Houst, I don't think I'd have this house anymore. With Houst's help, I can focus on my busy life while they manage my Airbnb listing. Guests call this place the 'magic cottage', and Houst makes it possible to share its special charm without any stress."

David
Account Manager

"I have a philosophy in life called keep it simple. I don't live to work, I work to live. This is the first time I've leased this property on Airbnb. A house allows me to have vision of all the revenue and all the expenses associated with the apartment. They work as a well-oiled machine. They strive very hard to keep both myself and the tenants happy."

Jules
Sales Director

"Honestly, if I didn't have Houst, I don't think I'd have this house anymore. With Houst's help, I can focus on my busy life while they manage my Airbnb listing. Guests call this place the 'magic cottage', and Houst makes it possible to share its special charm without any stress."

I hope you enjoy reading this blog post!
If you want my team to just manage your Airbnb for you, just book a call.
Book a call
Click here to Get More Bookings!
See How Houst Can Elevate Your Airbnb’s Visibility
  • Listing Optimisation – Maximise your listing’s potential. Experience tangible growth.
  • Professional Photography – Captivating visuals that instantly attract guests.
  • Guest Screening – Ensuring only the best and safest guests for your property.
BOOK A CALL
Close

We hope you enjoy our blog!

If you would like to find out more about how our team can help you get the most of your Airbnb, just book a call with us.

Thank you for providing your contact information!
Oops! Something went wrong while submitting the form.
J’espère que vous apprécierez la lecture de cet article de blog !
Si vous souhaitez que mon équipe gère simplement votre Airbnb pour vous, réservez simplement un appel.
RÉSERVER UN APPEL
Cliquez ici pour obtenir plus de réservations !
Découvrez comment Houst peut améliorer la visibilité de votre Airbnb
  • Optimisation des annonces – Maximisez le potentiel de votre annonce. Faites l’expérience d’une croissance tangible.
  • Photographie professionnelle – Des visuels captivants qui attirent instantanément les invités.
  • Filtrage des invités – Garantir uniquement les invités les meilleurs et les plus sûrs pour votre propriété.
RÉSERVER UN APPEL
Close
Looking to scale your serviced accommodation?
Join Houst’s partnership program — book a call for details.
BOOK A CALL
Starting your Airbnb business?
Houst can help you get started in the serviced accommodation sector:
  • Fastracked growth: Quick portfolio expansion and up to 20% booking commission for property managers.
  • Guest Support and Tech: 24/7 support and tech streamlined operations, enhancing occupancy and guest service delivery.
  • Pricing Optimisation: Increased earnings with algorithm-based pricing strategies.
BOOK A CALL
Close