Navigating Melbourne's Real Estate Realm: Unveiling Property Management



The Insider @ Houst
Last updated on
April 4, 2024
February 6, 2024

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Navigating Melbourne's Real Estate Realm: Unveiling Property Management

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In the vibrant city of Melbourne, property management stands as a pivotal pillar supporting the diverse real estate market, encompassing residential, commercial, and short-stay sectors. The city's dynamic property landscape demands expert oversight to maximize investment returns, maintain property standards, and ensure tenant satisfaction.

This article is tailored for professional landlords, property owners, realtors, and Airbnb hosting business enthusiasts who navigate Melbourne's competitive real estate terrain. It aims to offer a comprehensive understanding of property management in Melbourne, delving into its various facets to equip you with the knowledge needed to make informed decisions in this bustling market.

Whether you're managing a portfolio of residential properties, a commercial real estate investor, or an Airbnb host seeking to optimize your short-stay rental, understanding the nuances of Melbourne's property management scene is crucial. Engaging with a reputable property management service like Houst can significantly enhance the performance and profitability of your Melbourne property, ensuring it reaches its full potential in this dynamic market.

Table of Contents

Overview of Property Management in Melbourne

Property management in Melbourne is a comprehensive field that encompasses the oversight of various types of properties to ensure they are well-maintained, legally compliant, and financially lucrative. The scope extends across residential, commercial, and short-stay sectors, each with its distinct challenges and strategies.

Residential Property Management

In Melbourne, residential property management plays a critical role due to the city's growing population and housing demand. Managers in this sector are tasked with a myriad of responsibilities including tenant screening, lease management, rent collection, property maintenance, and ensuring adherence to local housing regulations. Their expertise ensures that residential properties are not just habitable but also profitable and legally compliant, contributing to Melbourne's reputation as a prime location for living and investment.

Commercial Property Management

Commercial property management in Melbourne is pivotal, particularly given the city's status as a commercial and business hub. Managing properties like office spaces, retail outlets, and industrial sites, commercial property managers in Melbourne focus on lease negotiations, property maintenance, financial oversight, and tenant relations. Their role is crucial in ensuring that these properties contribute positively to Melbourne's bustling economy while maintaining high occupancy rates and tenant satisfaction.

Airbnb/Short Stay Property Management

With Melbourne's allure as a tourist and business destination, Airbnb and short-stay property management have become significant. Managers in this sector specialize in optimizing properties for short-term rentals, handling everything from guest bookings and communications to cleaning and maintenance. Their expertise ensures properties achieve high occupancy rates, excellent guest reviews, and optimal pricing, making short-stay management a lucrative venture in Melbourne's competitive rental market.

In each of these sectors, property managers like Houst play an indispensable role in enhancing property value, ensuring tenant satisfaction, and maintaining regulatory compliance. Their services not only alleviate the burden from property owners but also optimize the property's market potential, whether it's a residential home, a commercial space, or a short-term rental property in Melbourne's dynamic real estate landscape.

Residential Property Management in Melbourne

Residential property management in Melbourne is an integral service tailored to meet the intricate needs of property owners in the city's ever-evolving housing market. It provides a holistic approach to ensuring properties are well-maintained, tenants are content, and all legalities are meticulously observed.

Tenant Management

In Melbourne's bustling rental market, effective tenant management is paramount. Property managers adeptly handle tenant screening, fostering a compatible match between the property and prospective tenants. Their responsibilities extend to managing all tenant interactions, from orchestrating lease agreements to ensuring rent is collected on time, and addressing any tenant queries or concerns efficiently. This level of management is vital for maintaining tenant satisfaction, ensuring lease compliance, and facilitating the smooth operation of rental properties.


The upkeep of residential properties is a critical service in property management, aimed at preserving the property's value and ensuring tenant safety and comfort. Regular maintenance, timely repairs, and proactive preventive measures are coordinated diligently by property managers. They oversee routine inspections and emergency repairs, ensuring properties adhere to safety standards and maintain their appeal, which is particularly important in properties averaging 2 beds and accommodating around 4.6 guests.

Legal Compliance

Understanding and adhering to Melbourne's legal framework is essential in residential property management. Property managers ensure compliance with the Residential Tenancies Act, undertaking responsibilities like creating legally sound lease agreements, conducting thorough property inspections, and maintaining detailed records. This legal diligence safeguards the interests of both property owners and tenants, ensuring a harmonious and legally compliant rental experience.

By engaging with a professional property management service like Houst, property owners in Melbourne can rest assured that their residential properties are managed with the utmost expertise and attention to detail. From tenant relations and property maintenance to legal compliance, these services are instrumental in optimizing the investment value of residential properties, ensuring they are well-positioned in Melbourne's dynamic real estate landscape.

Commercial Property Management in Melbourne

Managing commercial properties in Melbourne requires a distinct approach, focused on the unique aspects of non-residential spaces such as office buildings, retail outlets, and industrial sites. These properties demand a specialized strategy to optimize their performance and ensure they meet the needs of both owners and tenants.

Management Services

Commercial property management in Melbourne involves a comprehensive suite of services designed to streamline the operation of these properties. From conducting thorough lease negotiations to fostering positive tenant relations, maintaining the property, and overseeing financial transactions, property managers are integral to the success of commercial real estate in Melbourne's bustling business districts. Their expertise ensures that commercial properties are not only well-maintained but also aligned with market expectations, enhancing tenant retention and contributing to the overall value and success of the property.

Fees and Costs

Understanding the cost structure of commercial property management is crucial for property owners. Fees typically range from 4% to 7% of the rental income, reflecting the comprehensive nature of the services provided. Additionally, letting fees for securing new tenants and other charges, including routine inspection and marketing costs, are essential considerations. These fees are investments into the property's ongoing success, ensuring it remains competitive and lucrative in Melbourne's dynamic commercial real estate market.

In Melbourne, a city known for its robust commercial sector, entrusting your property to a skilled management team like Houst can significantly enhance its operational efficiency, market appeal, and financial performance. By leveraging their expertise, property owners can navigate Melbourne's commercial property landscape with confidence, maximizing their investments in one of Australia's leading commercial hubs.

Airbnb and Short Stay Property Management in Melbourne

Melbourne's property management scene has transformed with the rise of Airbnb and short-stay platforms, showcasing a shift towards more dynamic and lucrative rental opportunities. This section explores the growth of this segment and its distinction from conventional property management methodologies.

Rise of Airbnb and Short Stay Management

Melbourne, renowned for its cultural vibrancy and status as a prime tourist destination, has seen a significant uptick in short-term rental properties. The city's allure for tourists is being leveraged by property owners who utilize platforms like Airbnb to offer diverse accommodation options. With 11,793 entire place properties engaging in short-stay rentals, this trend not only taps into Melbourne's tourism potential but also offers property owners a viable route to enhance rental income.

Comparison: Traditional vs. Short Stay Management

Traditional Property Management

Historically, Melbourne's property management has focused on long-term leases, providing financial stability and enduring tenant relationships. This conventional approach is characterized by its emphasis on long-term engagements, routine property upkeep, and a stable tenant base.

Short Stay Management (Airbnb)

Conversely, short-stay management caters to the transient nature of guests, often yielding higher rental returns, particularly during tourist peaks. This approach demands agility in handling frequent guest turnovers, necessitating efficient operational systems for check-ins, cleanings, and maintenance. With an impressive median occupancy rate of 86% and a median ADR of $327.95, short-stay rentals manifest a lucrative prospect for property owners.

Challenges and Solutions

Navigating short-stay management comes with its set of challenges, from ensuring exceptional guest experiences to adhering to localized short-term rental regulations. Houst and similar companies provide specialized services that tackle these challenges, enabling property owners to maximize the advantages of short-stay rentals without the operational burdens.

The decision to opt for traditional or short-stay management in Melbourne hinges on various factors including the owner's objectives, property location, and prevailing market dynamics. Nonetheless, the burgeoning presence of Airbnb and similar platforms underscores the growing appeal and financial potential of short-stay property management in Melbourne's dynamic real estate market, as evidenced by the sector's robust median revenue of $102,943.50.

Understanding Property Management Fees in Melbourne

Navigating property management fees in Melbourne requires a nuanced understanding of the diverse services offered across residential, commercial, and short-stay sectors. These fees are pivotal in defining the value property owners derive from engaging professional management services.

Residential Property Management Fees

  • Letting Fee: Charged upon securing a new tenant, this fee varies between one to four weeks' rent in Victoria. It covers the costs associated with advertising, viewings, and lease finalization, reflecting the effort invested in tenant acquisition.
  • Management Fee: This ongoing fee, typically ranging from 5% to 10% of the weekly rent, encompasses the comprehensive management of the property, including tenant liaison, rent collection, and overseeing maintenance.
  • Additional Charges: Property owners should anticipate potential additional costs for services such as annual statement preparation, routine inspections, and marketing activities, ensuring a transparent fee structure.

Commercial Property Management Fees

  • Management Fee: Commercial property management commands a fee of 4% to 7% of the rental income, accounting for the intricacies of managing such properties, including lease management, tenant relations, and property maintenance.
  • Letting Fee: This fee, usually equivalent to one to two weeks' rent, is incurred for securing new tenants, recognizing the specialized effort required for commercial leasing.
  • Additional Costs: Beyond the standard fees, commercial property owners must consider expenses related to insurance, repairs, and ongoing maintenance to uphold their property's value and appeal.

Short Stay (Airbnb) Property Management Fees

  • Management Fee: The dynamic nature of short-stay rentals, particularly on platforms like Airbnb, necessitates a distinct fee structure. Firms specializing in this sector, such as MadeComfy, offer comprehensive management services, with fees reflecting the intensive management and high turnover inherent to short-stay rentals.
  • Challenges: The frequent guest changes and the imperative for flawless property presentation significantly influence the management fees, emphasizing the operational intensity of short-stay rentals.

In Melbourne, where the property market is vibrant and competitive, evidenced by 5,766 single host properties and 9,153 multi-host properties, understanding these fee structures is crucial. This insight helps property owners align with management companies that not only cater to their specific property type but also enhance the property's profitability and maintain high service standards, ensuring a fruitful collaboration with management firms like Houst.

Selecting the Right Property Management Company in Melbourne

Choosing the best property management company in Melbourne is crucial for maximizing the potential of your property investment. This section provides a structured approach to selecting a property management company that aligns with your property's needs and your expectations as an owner. The following are some of the main factors to consider:

Reputation and Experience:

Select a property management company with a strong reputation in Melbourne's real estate sector. Look for firms with substantial experience and a track record of successful property management. Positive client feedback and testimonials can be valuable indicators of a company's reliability and quality of service.

Services Offered:

Evaluate the comprehensive services each property management company offers. Ensure they cover essential aspects such as tenant sourcing, lease management, maintenance, and financial reporting. It's vital that the services provided are tailored to the specific requirements of your property, whether it's residential, commercial, or a short-stay property.

Sector Expertise:

Specialization matters in property management. Opt for a company with expertise in the particular sector of your property. For example, if your property is commercial, a firm specializing in commercial property management would likely offer more nuanced and effective management solutions.

Property Management Melbourne Reviews:

Leveraging reviews can provide insights into the real-world performance of property management companies. Platforms like Oneflare and Word of Mouth offer a plethora of reviews that can help you gauge the reputation of potential property management partners in Melbourne. Additionally, companies like The Hopkins Group and Prime Residential Property Management, noted for their comprehensive services and sector expertise, are worth considering.

In Melbourne, where the property market is diverse and dynamic, partnering with the right property management company can significantly impact your property's success. By considering factors such as reputation, services, sector expertise, and reviewing authentic feedback, you can make an informed decision, ensuring your property is in capable hands. Remember, a management company like Houst, renowned for its comprehensive services and sector-specific expertise, can offer the strategic oversight necessary to enhance your investment's value and performance.

Property Management Services in Melbourne

Melbourne offers a diverse range of property management services to cater to the city's dynamic real estate market. These services are designed to address the specific needs of different property types, ensuring optimal management and performance.

Tenant Sourcing and Screening:

Efficient tenant sourcing and thorough screening processes are vital in securing reliable occupants. This service reduces vacancy durations and mitigates risk, ensuring that your property is occupied by responsible tenants, thereby maintaining a steady income stream and preserving the property's condition.

Lease Management:

Lease management services encompass the administration of lease agreements, renewals, and terminations. This ensures legal compliance, smooth tenant transitions, and effective rent adjustment negotiations, all critical for maintaining a profitable and compliant property investment.

Rent Collection and Financial Reporting:

Timely rent collection and comprehensive financial reporting are key to maintaining a property's cash flow and providing transparency for property owners. These services ensure consistent revenue and offer detailed financial insights into the property's performance.

Property Maintenance and Repairs:

Proactive property maintenance and efficient repair coordination are essential for preserving the value of your property and ensuring tenant satisfaction. This service includes routine upkeep and addressing repair needs promptly, which is crucial for the longevity and appeal of the property.

Inspections and Compliance:

Regular property inspections and adherence to legal standards safeguard the property's condition and compliance with regulatory requirements. These inspections help identify maintenance needs early and ensure the property meets safety and legal standards.

Marketing and Advertising:

Effective marketing and strategic advertising are crucial for minimizing vacancy rates. By promoting properties effectively, property managers ensure broader exposure, attracting potential tenants quickly and reducing downtime between occupancies.

Tailoring Services to Property Types:

  • Residential Properties: Focus on tenant relationships, property care, and compliance, with specialized firms like Prime Residential Property Management and Dynamic Residential Group offering tailored services.
  • Commercial Properties: Emphasize lease negotiations, tenant management, and financial oversight, with experts like The Hopkins Group and CRS Property providing targeted solutions.
  • Short Stay (Airbnb) Properties: Specialized services for guest management, cleaning, and regulatory compliance are crucial, with companies like MadeComfy and BnB Hosts delivering expert Airbnb management.

By aligning with a property management company like Houst, which offers comprehensive and tailored services, property owners in Melbourne can optimize their investments, ensuring each property is managed effectively, regardless of its type or the sector it falls within.

The Role of Technology in Property Management

Technology has profoundly impacted property management, introducing efficiencies and capabilities that were previously unimaginable. In Melbourne, this tech-driven transformation is reshaping how properties are managed, enhancing both operational efficiency and tenant satisfaction.

Property Management Software:

Modern property management in Melbourne leverages cloud-based software like PropertyMe and Kolmeo, offering a suite of tools that streamline various aspects of property management. These platforms enable tasks such as tenant sourcing, lease management, financial reporting, and maintenance request processing to be conducted with unprecedented ease and efficiency.


  • Cloud-based solutions significantly reduce hardware-related costs.
  • Automated processes allow property managers to scale operations effectively.
  • Real-time access enhances convenience, security, and decision-making.

AI and Conversational Bots:

Melbourne-based Rental Heroes exemplifies innovation with its AI-driven platform, automating tenant communications and streamlining property management workflows. This technology addresses common tenant queries rapidly, improving response times and operational efficiency.


  • Enhances the speed and efficiency of addressing tenant inquiries.
  • Provides crucial support, aiding property managers in navigating industry changes and resource constraints.

Tenant Communication Platforms:

Technological advancements facilitate seamless communication channels between property managers and tenants. Online platforms and apps enable instant maintenance requests, notifications, and access to essential documents, improving the overall tenant experience.


  • Digital tools expedite processing tenant requests and communications.
  • Enhances tenant satisfaction through prompt service and engagement.

Future Trends:

The horizon of property management technology in Melbourne includes exciting developments:

  • Data Analytics: Utilizing predictive analytics for informed decision-making, optimizing operations, and enhancing tenant retention.
  • Smart Homes: Integrating IoT devices for real-time property monitoring and management, offering both convenience and enhanced security.
  • Blockchain: Leveraging blockchain technology for secure and transparent lease agreements and transactions.
  • Virtual Tours: Utilizing virtual reality to offer remote property viewings, expanding reach and convenience for potential tenants.

By embracing these technological advancements, property management companies in Melbourne, like Houst, are positioned to offer superior service, aligning with modern expectations and setting new standards in the industry.

Legal and Regulatory Considerations in Property Management

Navigating the legal and regulatory landscape is a fundamental aspect of property management in Melbourne. Understanding these requirements is crucial for ensuring compliance and avoiding potential legal issues.

Residential Tenancies Regulations 2021:

The Residential Tenancies Regulations 2021 are pivotal for property managers in Melbourne, setting comprehensive standards for rental properties. These regulations encompass a range of essential criteria:

  • Minimum Standards: These regulations mandate specific standards for amenities, safety, and privacy, ensuring properties are suitable for habitation.
  • Amenity and Safety: Properties must meet defined criteria for locks, sanitation, electrical safety, and more, guaranteeing a safe living environment for tenants.
  • Structural and Environmental: Addressing structural integrity and environmental concerns like mould is essential for tenant health and property longevity.

Compliance and Guidance:

Property Compliance Victoria plays a critical role in guiding property managers through the maze of regulatory requirements:

  • Expert Guidance: Their expertise helps property managers understand and implement the necessary standards to ensure compliance.
  • Educational Resources: Offering resources and support, Property Compliance Victoria aids in maintaining the legal integrity of property management practices.

Testimonials and Reputation:

Feedback from industry peers highlights the value of compliance experts:

  • Professional Expertise: Testimonials emphasize the professionalism and knowledge that firms like Property Compliance Victoria bring to the table.
  • Reliability: Their reliability in addressing compliance issues promptly is highly regarded within the industry.

For property managers, understanding and adhering to these legal and regulatory standards is non-negotiable. Engaging with experts like Houst ensures not only compliance but also enhances the overall management quality, aligning with Melbourne's high property management standards.

Final Thoughts

Property management is an indispensable facet of the Melbourne real estate landscape, playing a pivotal role in safeguarding and augmenting property value. It is a critical element for property owners aiming to thrive in Melbourne's dynamic real estate environment.

Maximizing Property Value:

Effective property management is central to maintaining and enhancing the worth of properties in Melbourne. It ensures properties not only retain their appeal but also grow in value over time.

Professional Management Services:

Engaging with professional property management services offers a strategic advantage. These services provide comprehensive care for properties, from tenant management to maintenance and legal compliance.

Optimizing Investment Returns:

Leveraging expert property management services is a wise strategy for property owners. It enables them to optimize their investments, ensuring maximum returns in a competitive market.

In a city as vibrant and diverse as Melbourne, the complexities of property management require expertise and attentiveness. For property owners, partnering with a distinguished management service like Houst can be a game-changer, ensuring their properties are not just maintained but also positioned for growth in the bustling Melbourne market.

The Insider @ Houst

The Insider @ Houst

The Insider team at Houst is dedicated to providing up-to-date and relevant information on short-term rentals. If you have hosting inquiries, please write to us at For guest inquiries, reach out at We are here to help you navigate the world of short lets and look forward to assisting you with your needs.

The Insider @ Houst

The Insider @ Houst

The Insider team at Houst is dedicated to providing up-to-date and relevant information on short-term rentals. If you have hosting inquiries, please write to us at For guest inquiries, reach out at We are here to help you navigate the world of short lets and look forward to assisting you with your needs.

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Account Manager

"I have a philosophy in life called keep it simple. I don't live to work, I work to live. This is the first time I've leased this property on Airbnb. A house allows me to have vision of all the revenue and all the expenses associated with the apartment. They work as a well-oiled machine. They strive very hard to keep both myself and the tenants happy."

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"Honestly, if I didn't have Houst, I don't think I'd have this house anymore. With Houst's help, I can focus on my busy life while they manage my Airbnb listing. Guests call this place the 'magic cottage', and Houst makes it possible to share its special charm without any stress."

Account Manager

"I have a philosophy in life called keep it simple. I don't live to work, I work to live. This is the first time I've leased this property on Airbnb. A house allows me to have vision of all the revenue and all the expenses associated with the apartment. They work as a well-oiled machine. They strive very hard to keep both myself and the tenants happy."

Sales Director

"Honestly, if I didn't have Houst, I don't think I'd have this house anymore. With Houst's help, I can focus on my busy life while they manage my Airbnb listing. Guests call this place the 'magic cottage', and Houst makes it possible to share its special charm without any stress."

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